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THE 911 SYSTEM--A Lifeline
What is 911?
When should I dial 911?
How does 911 work?:
What kinds of information will the dispatcher need?
What is 911?
911 is the number to dial for the fastest possible emergency response when you need
emergency POLICE, FIRE or MEDICAL ASSISTANCE in a life or death situation.
911 is a "team" of professional men and women--who are on call 24-hours a day.
They are trained to assist in getting emergency help to you as quickly and as safely as
possible.
When to dial 911
911 is the number to dial when an emergency is occurring either immediately or within the
last 10 minutes.
How 911 Works back to top
EXAMPLE: What To Do
You're looking out of your window and notice a person breaking into your neighbor's
home...
 | You should immediately go to the phone and dial 911.
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| An E911 Agent will answer your call by identifying himself and will then ask you
to give the phone number from where you are calling. Their computer will quickly verify
your correct address for the police officer who is responding to your emergency call.
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| Even while you are talking, an officer is already on the way. Try to remain calm
and answer all of the Agent's questions--we understand you may be excited, but . . .
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| DO NOT HANG UP!
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| For officer safety, it is very important that the Agent on the phone gets all
the necessary information about the emergency and the suspects. back
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What information does the dispatcher need? back to top
Give information most needed:
| Phone number from where you are calling |
| What happened |
| Where it happened (address) |
| When it happened |
| Is anyone injured? |
| Suspect description |
| Vehicle description |
| License number |
| Direction of travel of suspect |
| Did you see any weapons? |
| How many suspects did you see?
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This is the information the dispatcher will be trying to help you tell them.
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